Refund policy
At KnitBloom, customer satisfaction is our highest priority. If you are not completely satisfied with your purchase, we're here to help with a simple and hassle-free return process.
30-Day Free Returns
We proudly offer free returns within 30 days of the delivery date.
To be eligible for a return, items must:
- Be returned within 30 days after delivery.
- Be unused, unworn, and unwashed.
- Be in their original condition with tags attached.
- Be returned in the original packaging whenever possible.
Items showing signs of wear, alteration, or damage not caused during shipping may not qualify for a refund.
Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned unless defective or incorrect:
- Gift cards
- Final sale or clearance items
- Personalized or customized products
- Products marked as non-returnable
Damaged or Incorrect Orders
If your package arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery. Include your order number and clear photos so our support team can resolve the issue as quickly as possible.
Refund Process
Once your returned package has been received and inspected, we'll notify you of the approval status.
Approved refunds are issued to your original payment method within 5–10 business days. Processing times may vary depending on your financial institution.
Exchanges
If you wish to exchange an item for another size or product, please contact our support team. We'll gladly help you arrange an exchange whenever inventory is available.
Order Cancellation
Orders may be canceled before they are processed for shipment. Once an order has been shipped, it can no longer be canceled but may be returned under this policy.
Return Shipping
We provide free return shipping for eligible returns within our 30-day return window.
Contact
Email: support@knitbloom.shop
Phone: (647) 573-2964